FAQ’s

If you have a question about a product or your order, please contact our Corporate Office by sending an e-mail, by calling, faxing or by writing to us at the address below.

Distribution Center:
GMOR’Z LLC
E-mail: sales@grettyzueger.com
Wholesale: wholesale@grettyzueger.com
Phone: 720-248-3710
Fax: 720-248-3711

We are open from Monday-Friday: 9 AM to 5 PM (MST)

Our shipments are processed within 3 to 5 business days. Once your order is confirmed, you can check the tracking number of your order in the ‘Orders’ section within your website account.

Please go to “Contact us” or send an e-mail to: sales@grettyzueger.com or wholesale@grettyzueger.com and we will send you your username to your e-mail. Please remember to send us from your registered e-mail with us.

Please go to “Contact us” or send an email to: sales@grettyzueger.com or wholesale@grettyzueger.com and we’ll reset your account password. Then you will be able to create a new one. Please remember to send us from your registered e-mail with us.

If you have changed the email or you don’t use it anymore, enter in contact with us to modify your account.

  • Distress wash / Pigment Dye:  Typically refers to a garment washing process that intentionally creates a distressed or worn appearance on clothing. This process involves using various techniques such as sanding, abrasion, or chemical treatments to give the fabric a faded, worn-out look. It’s often used in denim garments or casual wear to achieve a vintage or aged aesthetic.
  • Slub cotton: Refers to a type of cotton fabric that has irregularities or thickened areas in its texture. These irregularities are called “slubs,” and they result from variations in the thickness of the yarn used to weave or knit the fabric. Slub cotton fabric typically has a slightly uneven or bumpy appearance, giving it a unique and textured look. It is often used in casual clothing such as T-shirts, tops, and lightweight sweatshirts.
  • Woven cotton: Refers to a type of cotton fabric that is created by weaving cotton yarns together on a loom. In the weaving process, horizontal yarns (called the weft) are interlaced with vertical yarns (called the warp) to form a tight, structured fabric. Woven cotton fabrics can vary in texture, weight, and pattern, depending on the type of weave used and the quality of the cotton yarns. They are commonly used for a wide range of clothing and household items, including shirts, pants, dresses, bedding, and curtains.

Some items may become sold out due to high demand, so we have very similar options that may fully meet your expectations. If you are a wholesale provider and need to know if an item is currently in stock or would like to place an order, please call us at 720-248-3710 or e-mail us at sales@grettyzueger.com, and we’ll be happy to provide you with this information.

While our goal is for you to be completely happy with every purchase from Gretty Zueger, Any changes or cancellations please see our Return Policies here.

Prices and availability of products and services are subject to change without notice. Errors will be correct where discovered, and Gretty Zueger reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed or your credit card charged.

Our standard shipping service takes between 3 to 7 days for delivery, depending on the location. This estimated time applies to all states in the country except Alaska and Hawaii, which may take up to an additional 5 days in the worst-case scenario. You can track the progress of your orders in the ‘Orders’ section within your account on our website.